Sale or discounted items are not returnable or refundable.

Regular price items may be returned up to 2 weeks after you have received the order. Please email us with your order number to initiate a return.

Returns for christmas gifts will be accepted if initiated before January 9th. Please email us with your order number to initiate a return of christmas items. Sale or discounted items are not returnable or refundable even if they were purchased as christmas gifts.

Customers are responsible for the shipping cost of returning items, and we can only refund the cost of the item returned, not the original shipping cost. Once the item is received we will refund the purchase price as long as the item is still in brand new condition and hasn't been washed or worn.

Refunds may take up to 7 days to return to your account although it is usually faster than that.

If we make a mistake with your order please email us and we'll do our best to fix the situation.

CONTACT:

ninetimesonline@gmail.com

RETURN MAILING ADDRESS:

1111 Louise Ave. Saskatoon, SK S7H 2P8 Canada 

or 1409 11th St. SW Calgary AB, T2R 1G7 Canada